Desktop & Systems Support Division

 

Mission

The IT Systems Support Division provides the following services:

  • Provides core Systems support which includes server application support, OS security, access control, virus protection, data backups, print and file services, redundancy support, and growth capacity.
  • Provides support for the Microsoft Share Point Portal application. Share Point Portal provides a single-source repository for document sharing and web application data.
  • Provides data storage space to Fort Knox organizations for mission required shared documents and files.
  • Operates the Customer Support Center providing Tier I/II level support to Fort Knox organizations and users.
  • Provides Computer Imaging services [Operating System (OS) and standard software to desktop computer systems on the Fort Knox Network].
  • Provides web services support for the Fort Knox community. These services include the Fort Knox public Website, Fort Knox Intranet web portal, and Army AKO sites for both Mission and Garrison elements. Also provide for all web based application support, database development and support. Ensures that all web based applications are compliant with all DoD/OPSEC, DA regulations and directives.

 

Vision

The Desktop and Systems Support Division strives to provide C4IM services that meets mission support and sustainment requirements for each organization on the installation.



Contact Information

Division Chief: 502-624-4959

CONTACT INFORMATION

Fort Knox
Network Enterprise Center

75 Sixth Avenue
Fort Knox, Kentucky 40121

Telephone: 502-624-6320
DSN: 312-464-6320

Fax: 502-624-1963


Customer Support
CONUS Service Desk
(formerly AESD)
1-866-335-2769


Telephone Support
Telephone: 502-624-3338
DSN: 312-464-3338